What is Emotional Intelligence?


Have you ever wondered what Emotional Intelligence is? Do you hear the phrase commonly used around the office but questioned whether you use it yourself? Or have you wondered whether your boss truly understands you and if they use it in their approach to your working relationship? Emotional intelligence is a term that has become more frequently used, especially as we as a society are striving to understand one another and look a little deeper into our relationships, not only in the workplace but in our every day experiences, and quite honestly, it’s brilliant!

Emotional intelligence is the awareness and sensitivity to the emotions of the people around you, with an understanding of how to communicate and relate to one another in work and in life. In the office this form of intelligence is key, not only amongst fellow workers, but in particular for leaders nurturing a company, a team, or an individual. Understanding what kind of emotional intelligent leader you and your boss are, helps you to connect and communicate with clarity, and leads to a healthier, more productive and enjoyable day at work, all day every day. Doesn’t that sound like the kind of relationship you’d like going forward?

As you’d assume, most people interpret intelligence as problem solving, memory, and grasping new concepts and processing ideas, however these kinds of intelligence actually fall under IQ tests. Truthfully there are far more factors at play when predicting job performance, and the contribution of IQ has been estimated as low as 4% (!) and no higher than 25%! Doing well at your job therefore has a lot more to do with other factors, and thankfully emotional intelligence figures strongly among them.

There are four types of emotional intelligence that each person uses, which range dependent on each situation and they are called emotional capabilities:

  • Self-awareness – self-confidence, accurate self-assessment, emotional self-awareness
  • Self-management – self-control, trustworthiness, conscientiousness, adaptability, drive to meet internal excellence, initiative
  • Social awareness – empathy, organisational awareness, ability to recognise customer needs
  • Social skills – visionary leadership, influence, developing others, communication, change catalyst, conflict management, building bonds, teamwork & collaboration

Do you recognise these skills in yourself? Or in your boss? It’s great to learn that good leaders will use a combination of the listed skills and adapt their approach according to the individual they are nurturing and working with. If you’re reading this and wishing you could master all the skills, well guess what? The great news is that each one can be learned!

If you’re interested in learning more, our Executive PA Manager Masterclass explores Emotional Intelligence and Leadership. Our March session is full on 22nd March, however due to popular demand we are running an extra session on 19th April. If you’d like to book, simply email Amanda at enquiries@globalpa-association.com or visit our website for more information on the programme: Global PA Association PA Manager Masterclass

And sign up to our fantastic newsletter where we share our latest news on membership, training and events.

We’d love to see you at our next event, and in the meantime keep your eyes peeled for the next instalment which continues to explore emotional intelligence within different styles of leadership – it’s a fascinating read and we can’t wait to share it with you.

Five business travel problems that private aviation can help you solve


As an experienced PA, you are no doubt used to overcoming challenges, juggling numerous demands on your time and managing complex logistical operations. You are a key component to ensuring the smooth running of your organisation.

However, when it comes to organising business travel for C-Suite Executives, quite often problems can occur, which are completely outside of your control but can none the less be disastrous for a crucial meeting, event or tightly run schedule.  Flight delays, cancellations, long security queues or even the technical failures which plagued airports across the country this summer are all common issues that can wreak havoc on even the most tightly planned schedule. Even when everything goes to plan commercial airline travel has many annoyances that can cause passengers to arrive in their destination flustered, tired, stressed, or even without that important piece of luggage. None of which is ideal when there is an important meeting to attend.

At 365 Aviation, we believe that private aviation has a huge amount to offer to senior executives who have to undertake frequent business travel. Whilst it may once have been seen as the preserve of the super-rich, the benefits it can offer and the expensive problems it can help avoid far outweigh the perceived high cost. Don’t believe us? Here are five common business travel problems that private aviation can help you solve for your senior executives.

  1. Hours wasted in airport lounges

365 Aviation recently commissioned a piece of independent research, which found that, on average, travelers spend over three and a half hours in airports pre- and post-flight.  Add on the average time travelling to and from the airport (2.76 hours) and that’s a staggering 6.3 hours of wasted time per trip – or in business terms – 6.3 hours of lost productivity.  And that’s before the flight itself, let alone any delays.

There are 136 private airports in the UK, meaning most travellers can reach one within an hour. Once there, with private aviation you can check in, clear security, board and take off within just 20 minutes saving hours of time that can be put to much better use by your senior executive team.

What’s more, 365 Aviation can set up an ‘office in the sky’, with satellite phones for conference calls, Wi-Fi (on selected flights) for emails and meeting facilities, ensuring that passengers are fully contactable and that even time spent in the air is spent productively.

  1. Multiple meetings in multiple destinations

The high number of private airports, both in the UK and abroad, coupled with the speed and ease of boarding a private jet means that, dependent on destination, passengers on private jets can attend multiple meetings in multiple destinations in just a single day. Realistically you could fly to Milan in the morning, be in Frankfurt for lunch and back to London by mid-afternoon. This would simply be impossible on a commercial airline, taking a minimum of 2-3 days of your senior executive’s time away from the business or away from their leisure time or family life.

Private aviation can also facilitate large groups for conferences and roadshows where there are multiple destinations on a very tight schedule – something that would be an administrative nightmare using traditional commercial airline travel.

  1. Sudden changes in schedule

Business also requires flexibility and when the time or location of meetings are suddenly changed, private charter companies can become your best friend – able to react quickly, saving time and money. Whilst last minute changes to plan can cause panic when travelling with a commercial airline as flights can be unavailable, fully booked or too late, a flexible and knowledgeable charter partner will be able to have an aircraft on the tarmac in just a couple of hours.

  1. Jet-lag

Noisy cabins, poor food, lack of sleep and a worried mind can all contribute to debilitating feelings of jet-lag. Private jet travel ensures comfort, quiet, good food and the relaxing space needed to ensure that passengers arrive revitalised, refreshed and ready to take on the world. At 365 Aviation we go even further and have now introduced complimentary bottles of Altitude Oil from luxury skincare brand, Annee de Mamiel, on selected flights to help revitalise clients during their hectic schedule. Just a few drops on a tissue clears and re-energises the mind, ready for the next challenge.

  1. Lost and damaged items

We have all experienced that sickening feeling at the end of a flight when our luggage fails to appear. It is bad enough when travelling for leisure, but when travelling for business it can mean disaster if that suitcase happened to hold laptops, documents or business attire. With private aviation, there need be no worry of this occurring, as private jet charter specialists have extensive experience of looking after items of exceptionally high value – from couture gowns and priceless jewellery for the Cannes film festival, to sound equipment for rock concerts, to high value documentation and even passenger’s furry friends. With private aviation, no travel requirement is too complex and nothing is left to chance.

 Call 0203 651 5665, or email charter@365aviation.com for a no obligation quote.

Executive Assistant Masterclass, Muscat, Oman


It was a privilege in April to work with a talented group of Executive Assistants in Muscat, Oman.  The 2 day training took place at the beautiful 5 star Grand Hyatt Hotel in Muscat https://muscat.grand.hyatt.com The 5 star hotel caters for all your needs with elegant meeting rooms, spa facilities, restaurants, bars and lounges.

The 2 day Executive Assistant Masterclass was attended by 25 EAs from some of Oman’s top organisations and all the delegates work at CEO and Director level.

Topics covered on the course included the following:

  • How to develop your role and exceed expectations
  • Increase your understanding of business leaders styles and how to respond effectively
  • Strengthen your intuition
  • Become the Office Diplomat and discover how to handle  confidential information and people discreetly
  • Master your communication skills in assertiveness, negotiating, influencing and persuading
  • Become a Time Management expert and manage the time thieves in your working day
  • Develop skills in project management and complete in class a project management case study
  • Increase your personal power by understanding your emotions and how to respond appropriately
  • Update your personal brand, style and image

The session also included a web conference with Vickie Sokol Evans, Microsoft Certified Trainer on ‘Time Saving Microsoft Productivity Tips’. http://www.redcapeco.com

Contact us at Global PA Training Academy for further information on our EA & PA Training Programmes globally. enquiries@globalpa-association.com

EAs & PAs: Invitation to Rules Restaurant, London


Rules Restaurant, the oldest restaurant in London and a venue for Government Ministers & Captains of Industry is delighted to invite C-Level Executive Assistants & Personal Assistants for Cocktails, Canapes and an exclusive showround of the Private Dining Facilities on 9th May at 6pm.

Throughout its long history the tables of Rules have been crowded with writers, artists, lawyers, journalists and actors. As well as being frequented by great literary talents – including Charles Dickens, William Makepeace Thackeray, John Galsworthy and H G Wells – Rules has also appeared in novels by Rosamond Lehmann, Evelyn Waugh, Graham Greene, John Le Carré, Dick Francis, Penelope Lively and Claire Rayner.

The actors and actresses who have passed through Rules are legion. Down the decades Rules has been an unofficial “green room” for the world of entertainment from Henry Irving to Laurence Olivier, and the history of the English stage adorns the walls. The sibling art of the cinema has contributed its own distinguished list of names including Buster Keaton, Stan Laurel, Charles Laughton, Clark Gable, Charlie Chaplin and John Barrymore.

The past lives on at Rules and can be seen on the walls all around you – captured in literally hundreds of drawings, paintings and cartoons. The late John Betjeman, then Poet Laureate, described the ground floor interior as “unique and irreplaceable, and part of literary and theatrical London”.

Rules established in 1798 serves classic British Food (especially Game) in Edwardian surroundings.

34-35 Maiden Lane, London WC2E 7LB.  Tel. 0207 836 5314. www.rules.co.uk

Places are limited at this exclusive event. Please register your interest with amanda@globalpa-association.com

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